Giving you the ultimate protection. The police.
Police Response will be available to our Pro Plan customers in 2022.
Criminals aren’t stupid. They’ll try to catch you off guard. Boundary is never off guard and will act fast on your behalf. Even if you can’t because you’re asleep, or flying on holiday. Or you miss the call. Boundary is designed to meet police approved levels of accuracy and reliability. (Certification pending 2022.) The police take graded alarms seriously, so you benefit from the fastest possible Level 1 police response. No expensive guard call out fees. No circling through keyholders with a break in between, you get the immediate comfort and reassurance of knowing the police are on their way.
What we mean by ‘police response’
The first thing to know is that a police response alarm is not directly connected to the police. Instead, when triggered the alarm notifies an Alarm Receiving Centre (ARC). Security personnel at the ARC will then respond, requesting the police if necessary and notifying the property owner and/or nominated key holders.
These centres run 24/7 and are crucial for reducing unnecessary police callouts to false alarms. If the police repeatedly show up at your home because of a nosy cat setting off a sensor then they may downgrade the responsiveness to your property – luckily for you though, our intruder alarm at Boundary is pet friendly and extremely reliable.
Boundary also offers a monitored alarm system with keyholder calling.
How the Boundary police response alarm system works
What does Level 1 police response mean?
All alarm systems are graded to show what standards they meet. When a system is graded it changes how the police respond.
To put it simply, a Level 1 police response means your first alarm trigger is checked with the keyholder by the ARC, but it’s not until a second trigger that they call the police. With a Level 1 response, the police will already have a Unique Reference Number for your property (URN) and will prioritise the call from the ARC.
Boundary is undergoing testing to meet Grade 2 UK and European alarm standards (certification pending). Once certified, Pro Plan with Level 1 police response will be available. Others may offer a monitored or police response system, but without the grading, a call from their ARC isn’t any more effective than a standard 999 call.
To illustrate what happens when a burglar breaks into a home with a police response alarm, here’s our very own fictional scenario. Picture the scene…
John is on holiday in New York. It’s 11pm. He’s fast asleep. Back at home in Manchester, it’s 4am and a burglar has targeted his home, breaking through the back door to get in.
The contact sensor on the back door immediately detects the intrusion. When the burglar moves into the hallway he is seen by a motion sensor. Then another motion sensor detects him when he moves into the living room. At this point the alarm has been triggered and the siren is sounding. John has paired his Boundary alarm with Philips Hue smart lights, which are now flashing red. The Alarm Receiving Centre (ARC) has seen the alarm activation too.
After not hearing from John, the ARC calls the police control room directly via a special line reserved for graded systems. It requests a Level 1 police response and requests police dispatch.
Because John is out of the country, the ARC phones John’s nominated keyholder, his neighbour.
The burglar is frantically looking for valuables to steal. The flashing red smart lights hamper his vision and he’s panicking because of the loud siren. He decides to leave empty-handed.
John’s neighbour is waiting when the police arrive, and together they check the perimeter. They find the back door has been forced open, so the police enter the property to make sure there’s no one inside. As John’s home has an URN, the police know it’s layout and floor plan. This means they are confident moving around it. Once they confirm there’s no burglar the property is then secured. With the neighbours help, they seal the back door.
John’s neighbour then contacts John, tells him of the events that have unfolded overnight. With his home now safe and very little he can do from New York, John’s neighbour insists he enjoys the rest of his holiday.
Double-checked every time just to be safe. When is an alarm considered 'confirmed?'
No one wants to call the police unnecessarily. So you can relax knowing every sensor activation is double-checked by the Alarm Receiving Centre (ARC). When only one sensor is triggered it’s likely to be an accident – a false alarm – so we’ll call you to confirm, but not the police. But if two sensors are triggered within a set time window, and the movement pattern looks suspicious this confirms the break-in and it’s time to call the police.
Complete Home Protection
Level 1 Response 24/7
ARC controllers monitor 24/7. Your alarm will never be ignored.
The outdoor siren warns intruders not to bother. Or they’ll have 95 decibels drawing attention to their efforts.
The hub will communicate to the ARC via cellular back-up if power and wi-fi are cut.