Police Response

Giving you the ultimate protection. The police.

Police Response is available to our Pro Plan customers late 2021.

Criminals aren’t stupid. They’ll try to catch you off guard. Boundary is never off guard and will act fast on your behalf. Even if you can’t because you’re asleep, or flying on holiday. Or you miss the call. Boundary is the only smart alarm system in the UK designed to meet police approved levels of accuracy and reliability. (Certification pending late 2021.)The police take graded alarms seriously. So you benefit from the fastest possible Level 1 police response. No expensive guard call out fees. No circling through keyholders with a 10 minute break in between. You get the immediate comfort and reassurance of knowing the police are on their way.

Boundary brings you all the life-enhancing hacks of a smart IoT world, with Level 1 police back-up.

  • Alarm is triggered in your home
  • Hub notifies ARC immediately
  • ARC responds calling police if needed
  • Keyholders notified
  • 1
    Alarm is triggered in your home
    Hub notifies ARC immediately
    ARC responds calling police if needed
    Keyholders notified
    See how it works in our fictional break-in scenario

    To illustrate what happens when a burglar breaks into a home with a police response alarm, here’s our very own fictional scenario. Picture the scene…

  • 11:00pm

    John is on holiday in New York. It’s 11pm. He’s fast asleep. Back at home in Manchester, it’s 4am and a burglar has targeted his home, breaking through the back door to get in.

  • 11:01pm

    The contact sensor on the back door immediately detects the intrusion. When the burglar moves into the hallway he is seen by a motion sensor. Then another motion sensor detects him when he moves into the living room. At this point the Alarm has been triggered and the siren is sounding. John has paired his Boundary alarm with Philips Hue smart lights, which are now flashing red. The Alarm Receiving Centre (ARC) has seen the alarm activation too.

  • 11:03

    After not hearing from John, the ARC calls the police control room directly via a special line reserved for graded systems. It requests a Level 1 police response and requests police dispatch.

  • 11:04pm

    Because John is out of the country, the ARC phones John’s nominated keyholder, his neighbour.

  • 11:05pm

    The burglar is frantically looking for valuables to steal. The flashing red smart lights hamper his vision and he’s panicking because of the loud siren. He decides to leave empty-handed.

  • 11:10pm

    John’s neighbour is waiting when the police arrive, and together they check the perimeter. They find the back door has been forced open, so the police enter the property to make sure there’s no one inside. As John’s home has an URN, the police know it’s layout and floor plan. This means they are confident moving around it. Once they confirm there’s no burglar the property is then secured. With the neighbours help, they seal they back door.

  • 11:25pm

    John’s neighbour then contacts John, tells him of the events that have unfolded overnight. With his home now safe and very little he can do from New York, John’s neighbour insists he enjoys the rest of his holiday.

  • Property secured

    Double-checked every time just to be safe.

    No one wants to call the police unnecessarily. So you can relax knowing every sensor activation is double-checked by the Alarm Receiving Centre (ARC). When only one sensor is triggered it’s likely to be an accident – a false alarm – so we’ll call you, but not the police. But if two sensors are triggered, and the movement pattern looks suspicious this confirms the break-in and it’s time to green light the blue lights to keep you safe.

    Complete Home Protection

  • Level 1 Response 24/7

    ARC controllers monitor 24/7. Your alarm will never be ignored.

  • Powerful Deterrent

    The outdoor siren warns intruders not to bother. Or they’ll have 95 decibels drawing attention to their efforts.

  • Tamper-proof Hub

    The hub will communicate to the ARC via cellular back-up if power and wi-fi are cut.

  • What's next?

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